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Common q&A

FAQ

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We've got answers to top questions at the Zoo.

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Q&A

Select from top questions, rules and things to do.

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Is there a map to download?
Awnser

We are working on our most accurate and detailed map yet – expect it to be available in early 2024.

Can I make changes to my ticket?
Awnser

All tickets are sold as-is and cannot be modified after purchase. There are no refunds for purchased tickets or passes.

How long does it take to receive my tickets?
Awnser

You'll receive a confirmation email quickly, then tickets typically arrive in your inbox within 20 minutes of purchase. If not received, please check your spam folder and/or contact us for assistance.

How do I book for a class or group visit?
Awnser

See our Groups & Classes page for more information on booking for organized groups & class trips. 

Who owns the Twin Valley Zoo?
Awnser

The Twin Valley has been owned and operated by the Stallmann family since being established by in 1991.

How many animals are at Twin Valley?
Awnser

Our family includes over 400 animals and 70 unique species. Get to know them best through our animal database put together by our Zoo Crew — including nerdy stats, conversation status and more!

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Is there a map to download?

Question
Answer

We are working on our most accurate and detailed map yet – expect it to be available in early 2024.

Plan a Visit

How do I use my ticket?

Question
Answer

Bring your printed tickets or have them ready on your phone when you visit the zoo. We'll scan the QR code to grant you entry!

Tickets

Can I change the look of my tickets?

Question
Answer

When exclusively making a gift purchase, you can customize the seasonal design on your ticket to your liking.

Tickets

Who can use the tickets I buy?

Question
Answer

Daily admit tickets are limited to one entry per purchase, you can use or gift the daily admit ticket you purchase and it will be voided after entry.

Tickets

Can I make changes to my ticket?

Question
Answer

All tickets are sold as-is and cannot be modified after purchase. There are no refunds for purchased tickets or passes.

Tickets

How long does it take to receive my tickets?

Question
Answer

You'll receive a confirmation email quickly, then tickets typically arrive in your inbox within 20 minutes of purchase. If not received, please check your spam folder and/or contact us for assistance.

Tickets

Can I add a name to a ticket / season pass?

Question
Answer

Not on the website – there is a recipient line at the bottom of all tickets to write down the name of whomever you are giving tickets/passes to as a printed gift.

Tickets

Do children 2 and under have to pay for entry?

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Answer

Absolutely not! All children under the age of 2 are welcome to come without a ticket and they will be admitted for free with a paying adult or senior.

Tickets

When will the Zoo open in 2024?

Question
Answer

We're excited to announce the gates will open Saturday, April 27th, 2024 for the 2024 Season!

The Zoo

Are there discounts or packages for birthdays?

Question
Answer

No, we do not host or offer special discount packages for people celebrating their birthday at the moment. Regular admission will able. Learn more in our Kids Zoone.

Kids

Can I host a party at the Zoo?

Question
Answer

We do not host birthdays. We encourage you to bring your own event supplies such as a cake, drinks and reusable materials where possible. No balloons allowed.

Learn more about Birthdays at Twin Valley Zoo here. Create you own invites for a party at the Zoo here.

Plan a Visit

Is there parking for cars and buses?

Question
Answer

Yes! Our large parking 🅿️ lot offers tons of room for cars and buses. If booking for a group or class, be sure to see our Groups & Classes page.

Educators

How do I book for a class or group visit?

Question
Answer

See our Groups & Classes page for more information on booking for organized groups & class trips. 

Educators

Is there an area for animal petting?

Question
Answer

Our Goats 🐐 right outside the entrance/exit our are the perfect opportunity for petting. All other animals are not permitted to be pet or fed.

Kids

What's there to do for Kids?

Question
Answer

Besides getting up close to over 70 different species, there are opportunities to pet goats, adventure through a full playground, take a walk through the Nature Trail and much more. Download our upcoming 2024 Zoo Map before visiting and don't miss a thing.

Kids

Is there a change table available for diaper-changing?

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Answer

Yes! You can find a changing table our assessable ♿ washrooms located in the most the north part of the Zoo.

Kids

Are there bathrooms around the Zoo?

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Answer

Bathrooms are centrally located and can be found by the reptile room. Our bathrooms are fully accessible.

Plan a Visit

How are animals cared for?

Question
Answer

Our trained professionals in the Zoo Crew care for our 400 animals all-year round. Keep an eye Zookeeper Journal for special 

Animals

How do I find specific animals?

Question
Answer

Visit our new home to the Twin Valley Zoo animal 

Animals

What do the animals do in the winter?

Question
Answer

Our Zoo Crew works all season to take care of the animals. Some animals, like our Grey Wolves and Bears, love the cooler weather. While our reptiles and birds like a warm home, all-year round.

Animals

Are there ____🐾____ at the Zoo?

Question
Answer

Check out all our animals!

Animals

Who owns the Twin Valley Zoo?

Question
Answer

The Twin Valley has been owned and operated by the Stallmann family since being established by in 1991.

The Zoo

How many animals are at Twin Valley?

Question
Answer

Our family includes over 400 animals and 70 unique species. Get to know them best through our animal database put together by our Zoo Crew — including nerdy stats, conversation status and more!

Animals

What year did the Twin Valley Zoo open?

Question
Answer

The Twin Valley Zoo, founded by NAMES, was first open in 1991. Learn all about our founding and history on our about page.

The Zoo

What should we bring to the Zoo?

Question
Answer

We encourage you to download our upcoming zoo map (coming in Spring 2024), bring re-useable water bottles and snacks, as well as any sunscreen or rain coats depending on the weather!

Educators

How much are tickets for the Boo in the Zoo event?

Question
Answer
Boo in the Zoo

Will there be food and drinks available at the event?

Question
Answer
Boo in the Zoo

Are costumes allowed at the Boo in the Zoo event?

Question
Answer

Of course! We encourage everyone to dress up for our day of Halloween 🎃 

Boo in the Zoo

Is the Boo in the Zoo event suitable for young children?

Question
Answer

Absolutely! The Boo in the Zoo event promises enjoyment for all, making it a great event for the whole family.

Boo in the Zoo

When is the Boo in the Zoo event at Twin Valley Zoo?

Question
Answer

The Boo in the Zoo event takes place on October 21st, 2023. 

Boo in the Zoo

Can I able to work at the Twin Valley Zoo?

Question
Answer

We currently do not have any jobs opening at the Twin Valley Zoo.

The Zoo

Do you have a gift shop?

Question
Answer

Yes! Located in the main entrance building, our gift shop includes range of toys, merchandise and everything for animal lovers. 

Plan a Visit

Are there volunteer opportunities?

Question
Answer

We currently do not have any volunteer opportunities at the Twin Valley Zoo.

The Zoo

What are the opening hours?

Question
Answer

For the upcoming summer season, Twin Valley Zoo open from 9AM to 6PM throughout the week, with admissions closing at 5:00PM. 

The Zoo

Is there a playground for kids?

Question
Answer

Yes! There's a large playground located near Chef Hotdog and the northern part of the Zoo.

Kids

Are there any educational programs available?

Question
Answer

Currently information ℹ️ on visiting the Zoo can be found on our Educators Area page. You can also look to book your group or class for 2024 on our Booking page. We encourage you to also check out and explore our Animals database with your group or students.

Educators

Are there areas to eat around at the Zoo?

Question
Answer

Yes! We’ve prioritized expanding picnic areas around the Zoo. You’ll be able to find covered seating areas and over 30 picnic tables around Twin Valley. 

Plan a Visit

Is there a smoking zone?

Question
Answer

Smoking of any kind, including vaping, is strictly prohibited. There is no smoking anywhere in the park. You are welcome to smoke at your vehicle, but please use the sand ashtrays provided next to the garbage’s.

Thank you for keeping our environment clean!

Plan a Visit

Is this a peanut free facility?

Question
Answer

We are peanut restricted facility, peanuts are not out in the general public, but are used in animal diets.

Plan a Visit

Are pets or animals allowed?

Question
Answer

Sorry! Unfortunately, any pets, including service animals, are not allowed on Park property due to animal well-being and safety - including the parking lot. Leaving animals in your vehicle is strictly prohibited. 

Plan a Visit

Is there food available?

Question
Answer

You are welcome to bring your own picnic lunch We have picnic tables all over the park! Please don’t stand on them and remember to pick up all of your garbage!

Alcohol is not permitted in the park.

Plan a Visit

Are you wheelchair accessible?

Question
Answer

Yes. Our paths are all wide and hard-packed. However, the nature trail is rough terrain and is up to your own dissection.

Plan a Visit

Is there free parking?

Question
Answer

Yes. We have plenty of free parking.

Plan a Visit

How big is the park?

Question
Answer

Twin Valley Zoo sits on 25 beautiful acres that include a five-acre wooded area, complete with a nature trail. The entire park takes approximately 2 1/2 to 3 hours to walk through, but you’re welcome to pack a picnic lunch and stay all day. Please no drones, barbeques, or tailgating.

Plan a Visit

Can I feed the animals?

Question
Answer

We do not permit the feeding of animals at the Twin Valley Zoo! They all have a very important diets. Feeding animals any outside food is strictly forbidden and will result in your visit ending promptly.

Plan a Visit

Are balloons allowed?

Question
Answer

No, balloons can often scare our birds and other animals - so they are strictly prohibited.

Plan a Visit
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Our Address

84 Langford Church Road, Brantford, ON

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